Hi there, @bushy402. Since you're also encountering the same concern, let's have you contact our support team so they can investigate this matter further.
Our customer care team has the tools and skills that can best handle this situation. At the same time, they have a safe environment to pull up your account and find the root cause of this issue.
To contact them, here's how:
- Open your QuickBooks Online (QBO) mobile app.
- Click Menu ☰.
- From your upper right corner, click the question mark button.
- Select Articles and support, and tap the Contact Us button.
Plus, Essential, and Simple Start users can reach out to us Monday through Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact us anytime, any day.
Additionally, here's a helpful article that you can read if you want to manage your business miles using the QBO mobile app: Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app
If you have other questions about managing your invoices in QBO, please don't hesitate to reply to this post. I'll be sure to help you out anytime.
