Hey there, @spsaccounting.
I appreciate you chiming in on this thread and letting us know you're still having the issue.
When reviewing the investigation that was made back in 2023, I have found that it's resolved and that there was no further action needed.
With that being said I recommend performing a few troubleshooting steps first before contacting our Customer Support Team:
If none of these steps work, I suggest contacting our Customer Support Team for additional assistance. Feel free to come back and let us know how the steps go and if you have to get in touch with support. Have a great day!
