Thank you for following up and carrying out those troubleshooting steps, tracemetals. Dealing with prompts each time you save an invoice is indeed time-consuming.
At this point, since the previous troubleshooting steps didn't work, I recommend reaching out to our Support Team for further assistance. They have the tools and expertise to delve deeper into the issue and if needed, create a ticket.
To reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click on Contact Us.
- Enter a brief description of your issue, then hit Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
- Choose either to chat with us or Have us call you.
You can check out the details of their Support Hours through this link: Contact QuickBooks Desktop support.
I've also included this article in case you want to learn how to take and process payments in QuickBooks Desktop.
You can click the Reply button for any follow-up questions or other concerns about customer credits and invoices. I'll be here to check on your response.
