I appreciate your effort and patience while looking for a fix, Sharon119. I'll ensure that our teamwork is the key to overcoming these challenges.

I’ve checked my resources here and found that the investigation status is still in progress. This means that our engineering team is still working towards a solution regarding the non-inventory items issue.

Although we are unable to give a specific timeline for when the fix will be implemented, please know that resolving this matter is our highest priority.

Also, if you've been added as one of the impacted users, I recommend checking your email regularly to ensure you receive timely updates.

If needed, we can contact our QuickBooks Online support team again to follow up on the case. You can follow the steps provided by JoesemM.

Additionally, if you want to add price rules on your items, refer to this article for more information: Set price rules in QuickBooks Online.

I appreciate your understanding and patience. Please add your comment below if you still need help with products and services in QuickBooks Online. I'll be right here to assist.