Well done performing all the recommended troubleshooting steps, Pauline. I'm here to ensure you'll get connected to our Customer Care team to have your sending invoices issue investigated and fixed promptly.

You can reach our experts not only within QuickBooks but also from outside the program. To report your experience, I recommend doing it through this page: QuickBooks Support.

Also, you can create custom templates and personalize them to make your forms look special and highlight the information you want to show.

You can always let me know in the comments if you have any other concerns about managing invoices and other sales transactions. We in the Community will get you covered.