Hello there, Phil508, officeshermplg, and Sharon119.
We have an open investigation about the unexpected behavior where you're not allowed to use the / character when creating or editing products or services in QuickBooks Online. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. Rest assured, you'll receive an email update once it's rectified.
Here's how to connect with us:
- Sign in to your QuickBooks Online company.
- Select the Help icon and click the Search tab.
- Click Contact Us.
- Provide a brief description of the issue, then Continue.
- Choose between Chat with us and Have us call you.
Refer to this article for additional information regarding our support hours: QuickBooks Online Support.
I'll be adding these articles that will guide you in managing your inventories and tracking them through your reports in QuickBooks:
We appreciate your patience while we're working on this. We'll make sure to provide a solution as soon as possible. If you have any other concerns, please let me know. I want to make sure everything is taken care of for you.
