Supplying you with the appropriate solutions for modifying the descriptions under non-inventory items is my priority here, Sharon119. Let me help by routing you to our online support team to get this addressed immediately.
Considering you've already exhausted all troubleshooting options but still without success, I recommend reaching out to our QuickBooks Online Support Team. They can investigate the root cause of this issue and recommend necessary actions.
Here's how:
- Click on Help (?) in your QBO account.
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern and then click Continue.
- Choose Callback, Schedule an appointment, or Chat as your preferred way to connect with us.
- Fill out the required fields, such as your First name, Last name, Email address, and Phone number.
- Depending on your chosen way to connect with us, click Callback, Schedule an appointment, or Chat.
As a workaround, we can consider using Shift + Backslash to make the pipe or vertical bar symbol "|" that will serve as an indicator for a fraction in the name description.
Moreover, refer to this article to alter inventory records and ensure accurate financial reports reflecting your inventory's true value: Adjust inventory quantity on hand in QuickBooks Online.
Should you require further assistance with non-inventory item-related concerns, please don't hesitate to get back on this thread. The Community is always here to help.
