Thank you for following up on this, Sharon119. I can imagine the inconvenience you're facing when modifying your non-inventory items. Let's work together to troubleshoot this issue and, if necessary, I'll direct you to the appropriate support.
In QuickBooks Online, invalid characters in the name of one of your list items, such as Customers, Vendors, Products and Services, or the Chart of Accounts, can cause errors similar to the one you encountered. To avoid these errors, ensure that the name you enter for your non-inventory item only contains accepted characters. Here's a list of accepted characters:
- Alpha-numeric: A-Z, a-z, 0-9
- Comma: ,
- Dot or period: .
- Question mark:?
- At symbol: @
- Ampersand: &
- Exclamation point:!
- Number/pound sign: #
- Single quote: '
- Tilde: ~
- Asterisk: *
- Space: ( )
- Underscore: _
- Minus sign/hyphen: -
- Semi-colon: ;
- Plus sign: +
If you're using a character that isn't on the list of accepted characters, you can replace it with one of the ones listed above.
Otherwise, if the problem persists, I recommend contacting our Support Team so that they can look into it further and open a ticket if needed.
To reach them:
- Log in to your QuickBooks Online company.
- Click on Help (?).
- Select the Search tab, then Contact Us.
- Enter a description of your concern, then hit Continue.
- Choose whether to Start a chat or Get a callback.
Please don't hesitate to return to this Community thread if you still have questions or other concerns about managing your item lists. Have a wonderful day!
