Let’s work together to update your non-inventory items and add new ones, Sharon.

Beforehand, may I know where you update the date for non-inventory items? Any information or screenshots will help us resolve the issue.

In the meantime, let's perform basic troubleshooting steps. Too much historical data is stored in your cache, which speeds up loading times for frequently visited websites. Clearing it will solve the issue.

First, access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, update the date or create a new item again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

For more details, see this link: Add product and service items.

Additionally, you can visit this page to help adjust the inventory quantity. It guides correcting discrepancies between your recorded inventory levels and the actual quantities. This process is crucial for maintaining accurate inventory records, ensuring that your financial reports reflect the value of your inventory.

Tag my name if you have follow-up questions about changing non-inventory items. I want to ensure everything is running smoothly for you.