I recently joined a new company and was made primary admin of our Intuit account. We have a few Company files, where I need to be made admin. 

The current Primary admin is trying modify my role to make me the primary, but QB is only allowing me to be the Secondary Admin, when editing my account, there is no option in the drop down to select Primary Admin. This is the cause across all company files. 

Has anyone run into this issue before? I called Intuit five times and each rep has not been able to help us fix this issue.