Hello, @SBH14. Let me provide some troubleshooting steps for your new user to receive the email in QuickBooks Online (QBO).
Since the problem continues even after following the suggestions in this thread, have your new user perform basic browser troubleshooting methods.
Here's how:
- Relaunch web browser.
- Open QBO account using a private browser.
- Clear cache.
- Add Intuit as a trusted site.
Additionally, if there's a need for you to assign a new primary admin in the future, you can bookmark this article: Change the primary admin user in QuickBooks Online.
If you have follow-up questions about sending invitation to your new users, you can always leave a comment below. Your thoughts are valuable to us. Have a good one.
