I just wanted to bring this back up.  I found out today that my users can't see the pictures.  If I log in, I see all products/services pictures.  If my other user logs in, she can still see all items, and can make a sale, but pictures are gone.  What is that about?  She CANNOT see the pictures, why is this?? So I end up leaving myself logged in so the program works as intended.  Can you explain to me if permissions changed unbeknownst to me?  I don't see why the pics would go away when she's logged in.  In my "manage users" section of QBO I can assign different permissions.  I'm the Primary admin, she is an "accounts receivable manager".  I didn't change anything, this happened on its own many months ago and I've not gotten an answer as to why or how to fix it.