I just had the same thing happen to my firm (with zero warning) in both Canada and the US. We have been shut down for 36 hours now waiting for them to reactivate the accounts. Every single one of my staff have to call in and profile 2 pieces of ID to each Canada and USA support. This is an absolute joke and beyond frustrating. Embarrassing for me as a firm owner. Support team is also useless (with all due respect) all they tell you is go in the chat - WHICH YOU NEED AN ACCOUNT FOR!! We are now having to file returns late for clients which has financial implications and reflects poorly on our firm and when itβs a 100% issue with QBO. So over this company and will be moving to another platform!
PS - like the other users above, had to create a new account to post this and get on with support via chat. Wonder how long before they deactivate that one⦠somebody must be paid by the activations.
