I can see how crucial creating invoices is in your business operations, Briannatsp. We have received similar cases regarding the error message you encountered when creating an invoice. Our engineers are actively working to resolve it as quickly as possible.
For now, I recommend contacting our Support team. They'll securely collect your contact information and add you to the list of affected users. This way, you'll receive email updates directly related to this issue.
Here's how to reach them:
- Go to the Help menu at the upper right.
- Choose the Search tab.
- Select Contact Us at the bottom of the screen.
- In the Ask about something else section, enter your concern.
- Hit on Continue and choose a way to connect with us.
You can provide this investigation number INV-108713 for a faster transaction.
Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available any time, any day.
Additionally, I'll share these articles to assist you in customizing your sales forms and finalizing your financial records by reconciling your payments and entries:
We appreciate your patience and understanding in this investigation, Briannatsp. You can always drop by if you have questions about handling your sales forms in QBO. Reply below or create another post. I’m grateful for the opportunity to assist.
