Hi there, @SaraLee22.
I understand the urgency of fixing this case. Rest assured, we're always here to help you get this done. As my colleague stated, after reporting the issue, it will take 8-10 business days and may even take up to 21 days. You'll get an email notification for an update once it's done.
If you'd like to call an agent on the phone, I'm here redirect you to them. Here's how:
- Head to this link: Contact Us.
- Select QuickBooks Online product and click Continue.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Moreover, you can check out this article if you encounter any other banking errors in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Please let me know if you have additional concerns about your banking issues. I'm always here to support your business needs.
