I value your time and effort in performing initial troubleshooting steps, Rikki. Allow me to route you to the appropriate support so this can be promptly sorted out.
Since you are getting the same issue, I'd recommend contacting our Technical Support Team to help you securely check this issue and investigate further using their tools.
Here are the steps to guide you:
- Sign in to your QuickBooks Online account.
- Go to Help (?) icon.
- Provide brief details of your concern.
- Hit Contact Us. Then, select Talk to human or Start a chat.
For your convenience, you can contact a live representative during their business hours. Refer to this article it is located under the Support Hours section: QuickBooks Online Support
On the other hand, it's nice to hear that you can work with QuickBooks successfully using incognito mode, CRWigant. As always, we're always here to back you up in case you need assistance.
Furthermore, you can consider checking this article to help you ensure you're getting the most out of your QBO experience: Why is my QuickBooks Online slow?
If you have other concerns and questions regarding QuickBooks-related issues, feel free to contact us. We're always here to assist you.
