I can see that you prefer to set the date as the default order for your customer transactions, co-88. I'll provide some clarification to ensure you can set the default order of your entries based on your preference.

The default display order for customer transactions in QuickBooks Online is the date, sorted from the most recent to the oldest. However, the software uses a sticky feature that remembers your previous activity. It will revert to its original setup once you log in to your company using a different browser or tab.

If you have modified the order of your transactions, it could be why you have STATUS as the default sort order as the system remembers them. To change it back to DATE, you can proceed to the steps provided by my colleague above. You may display the entries from the most recent to the oldest or vice versa.

On the other hand, you might want to scan this resource for guidance informing your customers regarding their outstanding balances or invoices: Create and send customer statements in QuickBooks Online.

Please add a reply below and tag us in the Community if you have additional questions when managing your receivables in QuickBooks Online. We're here to help.