I totally agree with you. I've been using QB Desktop for over 30 years now. I've been getting misinformed since June 18th. After my Desktop 2022 crashed and burned because I'm still running Windows 8.1. They told me I'd have to go to the online version. But that didn't work for me either. Last Friday, July 19th I was told I'd have to purchase a new computer. Yesterday I was refunded money on their crappy unusable QBO and told to purchase Desktop Pro 2024 with a phone # to call. A computer generated voice emailed me the link that brought me to this page. I loathe QB now. I've wasted a month and half on B.S. and still haven't gotten what I need to operate my bookkeeping part of my business. Their help is non existent and the people you speak with are just trying to sell the online version of their crap. I would NEVER recommend anyone I know to use their online B.S. program.