This is a glitch in QuickBooks. Their IT team must take responsibility to fix this issue. This not only is efficient, but it also creates unbearable down time. As the controller, I’m having to get out of QuickBooks completely when I’m in the middle of reconciling account. My employe was not processing transactions, just had a black open screen in QuickBooks and yet, she had to get out. I’ve have worked with QB over 25 years and have never encountered this issue. QuickBooks IT, take responsibility and fix this issue. For what are monthly/yearly cost are, this software should run smoothly.