Hi, Richard. Did you get a pop-up message or receive it through your email address? Before anything else, is it about your QuickBooks account, merchant account, or anything else, as mentioned by 4Gal? We'll wait for your response. This way, we can provide accurate details.

I recommend verifying if the email address domain belongs to Intuit. Refer to this article for more guidance: Receive important email messages from Intuit.

You can also contact our Support Team to help you check your account status and provide a thorough explanation. They can also examine the message you received and verify it on their end. Here's how:

1. On the QuickBooks Home page, click the Help icon.
2. In the Search tab, click Contact Us.
3. Choose Ask about something else. Then, enter your concern.
4. Follow the on-screen instructions to complete the process.
   

Additionally, you can check this article for insights: Manage billing, payment, and subscription info in QuickBooks Online.

Drop a new post below if you other QuickBooks concerns. I'm here to assist you anytime.