I appreciate the response. Unfortunately, this is the same generic set of instructions I’ve been given for months. There seems to be a bit of a disconnect somewhere. I’ll call in to tech support, and spend hours explaining to the agent how the app used to generate a full page PDF, and how it no longer does. Then they’ll share a portal link with me and ask me to upload pictures of the problem, which I’ve done on multiple occasions. 

For some reason, the agents believe there’s a technical glitch somewhere, and that reinstalling, offloading the app, or resetting the iPad will resolve it. We’ve tried all those things dozens of times over the last month. I’ve even gone as far as to buy brand new iPad 10’s to run the app on.

None of this has helped though. The feature seems to have been stripped from the apps functionality altogether. I have found a lengthy work around, which involves exporting the invoice or estimate from QBO to chrome, then downloading it from chrome and it will eventually give me the option to display as a PDF. It’s an alright stopgap measure to get us by for now, but it’s a bit of a clumsy process and would be nice to be able to do this smoothly within the QBO app like we’ve been doing the last 12-14 years or so. 

Do you have any idea if the app developers are aware of the missing full page PDF view? Do they have any intentions of bringing this feature back? Is there a relocated or hidden option here to produce a full screen PDF view within the app? We’ve had no luck finding such an option dozens of hours long calls the last few months.

I’d be curious to know if anyone at Intuit has any additional information on this. 

Thanks for your time and response to this issue.