I too, have had the same experience as you - with hierarchial view changing on it's own as well as other things that Intuit NEVER helps me fix.  I have been using QBooks since it was born out of Quicken long ago and have been progressively and increasingly disappointed in the level of support that I get from anyone at Intuit.

I traveled all the way to Phoenix to take a class simply to actually talk to a real person, paid the extra money to become a QBooks "preferred" customer (or whatever they call it) and this has not even helped.  When I make suggestions, they don't even have the decency to respond to my suggestions!

Thank you for speaking up!  Going to go fix my hierarchial view - AGAIN!!