Thank you for your response in the thread, NET2019.

We acknowledge your concern about how significantly this is impacting your business. We know that you already did some troubleshooting and tried to uninstall and reinstall the program.

I suggest reaching out to our QuickBooks Desktop support again to follow up on your concern. This team can assist with queries related to account information, accessing your company's financials, and providing sensitive information. Just follow the steps below on how to get in touch with them.

Here's how:

1. Open QuickBooks Desktop.
2. Go to Help, then choose QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue or concern, then select Continue.
5. Log in to your Intuit account select Continue and then Continue with my account. (if you don't have an account, Create an account)
6. We'll send you an email for a single-use code. Enter your code and hit Continue.
7. Select to chat with us or Have us call you.

I'm including these articles on how to receive payments for an invoice in QuickBooks Desktop: Record an invoice payment.

Keep me posted, I'm still here to help you further if you have follow-up questions. Wishing you and your business continued success!