Hi there, @emeraldstateelec.
Allow me to help you rule this out for your customer to generate a full-page invoice PDF form in the QuickBooks Online (QBO) App.
Before starting, please ensure you have a stable internet connection and the latest version of the app to sync the most recent data. If your app is not up to date, please update it. Furthermore, if the application is not working properly, one possible cause could be corrupt app data. To troubleshoot this, let's reset the app's data. This process is similar to clearing the cache on your web browser. Please follow the steps below:
- Go to Settings, then select General.
- Choose iPhone Storage, then tap the QuickBooks Online app.
- Then select Offload App.
- You can free up storage space without deleting your app's documents and data.
However, if the same thing happens, let's uninstall/reinstall the QBO app. For detailed steps on how to do it, please refer to this article: How to download and install QuickBooks Online for iPad.
Additionally, using other supported browsers can be a good alternative to get a full-page view of your invoices and estimates for your customers.
Moreover, here are some articles to help you manage your sales forms using the web browser:
I’ll be around the corner if you need an extra pair of hands in any QuickBooks-related matters, @emeraldstateelec. Stay safe!
