Hi there, @bbmhayes.
Welcome back to the community space. Allow me to assist you in returning the option to select a payment method for your customers in QuickBooks Online.
You've mentioned that you've set up the payment methods in the All lists page of your QBO account, and nothing appears when clicking the dropdown box when editing your customer's payment method. I have replicated this on my end and have found a way to fix it.
There are times when your browser's cache fills up too much causing slow performance and malfunctioning features in your browser's web applications, such as QuickBooks Online. To fix this, let's start with accessing QuickBooks Online using incognito mode or a private window.
Here are the shortcut keys to go private mode in a browser:
For Google Chrome / Microsoft Edge / Opera:
- Windows: Ctrl + Shift + N
- Mac: Command ⌘ + Shift + N
For Firefox:
- Windows: Ctrl + Shift + P
- Mac: Command ⌘ + Shift + P
For Safari:
If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.
Additionally, here's an article you can browse on how to accept online payments for online and in-person sales with QuickBooks Payments: Receive and process payments in QuickBooks Online with QuickBooks Payments.
You can always leave a reply if you have further concerns about customer's payments in QuickBooks Online. I'd be glad to assist you.
