Hello there, kate111. Let's perform some troubleshooting steps to resolve the serial number issue.
The second payment receipt copy only shows the subtotal amount, as it doesn't incorporate any extra charges for transfers, fees, or taxes based on your screenshot.
Since you've verified that your customer also paid the total amount included with the sales tax,
Let's resolve your concern by verifying and rebuilding your data in QuickBooks Desktop (QBDT). The verify tool identifies the most common problems in a company file, and the rebuild tool fixes them.
Here's how to verify your company data:
- Go to Window, then click Close All.
- Navigate to File, then Utilities.
- Choose Verify Data.
Please follow the steps below to rebuild your company file data:
- Go to File, Utilities, then click Rebuild Data.
- Follow the on-screen instructions, then select OK.
- Choose a location for your backup, then click OK.
- Type in a new name in the File name. Click Save.
For further detailed steps, see this article: Verify and Rebuild Data in QuickBooks Desktop.
If the issue persists, I suggest contacting our Live Support Team. They have the tools to help you navigate your QBDT program by initiating a screen-sharing session and determining the underlying cause of your concern.
In addition, check out the following articles on managing reports within the program to track the financial status of your business:
Should you require further assistance managing sales receipts or other QuickBooks-related concerns, drop by again so we can get back to you promptly. Have a good one.
