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Buy nowThank you for posting in the Community, quiltmaker. Let me provide and share information about why you're unable to update your Intuit Data Protection (IDP) in QuickBooks Desktop (QBDT).
Let's utilize the IDP Diagnostic tool to identify any issues with a firewall or third-party security software that may prevent you from updating to the latest version.
Here's how:
Once done, add the Windows Firewall ports. you can follow this article to guide you to set up firewall and security settings for QuickBooks Desktop.
Then, download the latest update for Intuit Data Protect again.
Here's how:
And for an alternative way to update via OCD, you can also follow the steps above, from my colleague @JaeAnnC.
If the issue persists after trying out the process, I recommend contacting our Customer Care Team Support so they can look into this issue further and find a possible fix.
You're always welcome to tag my name in your comments if you have other concerns about Intuit Data Protection (IDP). Just hit on the Reply button, and I'll get back to you. Have a good one.