I'm glad you came back here, @katie108.
Since you already have the latest version of Google Chrome, I'll be providing other troubleshooting steps to remove the transactions that have already been cleared and still showing in your bank feed when matching.
This time, let's turn off and on the Suggested Match tab. Then, sign out and in on your account to trigger the QuickBooks Online (QBO) system.
If the issue persists, I recommend contacting QuickBooks Online (QBO) support to further isolate this issue and find a solution.
Here's how:
- Click the (?) Help icon tab.
- Select Search, then Contact Us.
- Pick Ask about something else.
- Type in a brief description of your issue. Then, Continue.
- Choose how you want to connect with us. Either Chat or Callback.
If you want to learn how to perform adjusting entries of your match and reconciled transactions, check out this article: Enter an adjusting entry for reconciliation in QuickBooks Online.
For additional questions about matching transactions, leave a reply below. We'll be willing to lend a hand. Keep safe, and have a good one.
