I comprehend the challenges you experience when the software crashes, as this affects your business task, @acctggst.
Let me provide additional ways to help fix the situation. Most issues related to accessing QuickBooks Online (QBO) have something to do with the browser version. It also relies on your computer processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended. To address this, I recommend ensuring your browser is up-to-date. Here's a list of supported browsers:
- Internet Explorer is no longer a supported browser.
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer.
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
Here's an article you can check for more details: Why is my QuickBooks Online slow?
After ensuring that your browser is up-to-date and the crashing persists, let's open an incognito/private window, as this can be a cache-related issue. Refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Press "Ctrl + Shift + N"
- Mozilla Firefox: Press "Ctrl + Shift + P"
- Microsoft Edge: Press "Ctrl + Shift + N"
- Safari: Press "⌘ + Shift + N"
When this works, please proceed to clear your browser's cache. Doing so will remove and fix any problems and optimize the program's performance.
If you've already performed these steps and the issue persists, I recommend contacting our Technical Support Team. They have the necessary tools to review your account and investigate the root cause of your concern.
- Go to the Help icon.
- Enter a brief description of your concern.
- Select Contact Us.
- Choose Talk to human or Start a chat.
Our support hours for Plus, Essentials, and Simple Start are Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.
Let me add this resource should you have other QBO-related concerns: Self-help articles.
Please let us know if you have other queries about the crashing issue. We'll do our best to get them fixed promptly. Stay safe.
