Thank you for joining the thread, Raine21. I appreciate you bringing this issue to our attention, and I want to ensure seamless sending of statements in QuickBooks Online (QBO) and get you back on track.
When QuickBooks exhibits unusual behavior, it may be due to browser-related issues. Let's use basic troubleshooting procedures to resolve the problem.
Firstly, log in to QBO by using a private browsing window. Here are the keyboard shortcuts for different browsers:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, proceed to your regular browser and clear its cache to refresh your website's preferences. Also, note the system's supported browser for the best and most secure experience.
If the issue persists, I suggest you reach out to the support team. They can initiate an investigation if they identify a general problem and you will receive notification via email once it's resolved.
Furthermore, you will find the following articles invaluable. These resources and videos provide comprehensive coverage on managing your QuickBooks Online account, income, expenses, inventory, and generating reports, offering essential guidance for completing upcoming tasks:
If you require further assistance or have any questions about QuickBooks aside from statements, feel free to return to this thread. I'm here to help you and make sure all your concerns are dealt with quickly and efficiently.
