Facing hurdles while performing tasks can be challenging, especially if it blocks you from achieving things, @JamesBond007. I want to assure you that we're committed to resolving this matter.

Since the Community is a public forum, I recommend contacting our Customer Support again. They're fully equipped with tools to launch an investigation and determine its cause.

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Hit Contact Us.
3. Provide a brief description of your issue, then click Continue.
4. Sign in to your Intuit account, choose Continue, and then Continue with my account.
5. Enter the single-use code we'll send to your email, then Continue.
6. Press Chat with us or Have us call you.
    

Intuit also offers a Diagnostic Tool that you can use to fix common issues with Data Protect. 

Additionally, I've added this reference to help you update your back settings and view records: Change Intuit Data Protect Backup Settings or view Status and History.

Please also know that we've removed your screenshot due to Personal Identifiable Information (PII).

In the meantime, if any other concerns arise or if you have additional questions, please don't hesitate to add a reply below. I'm here to ensure you'll receive the help needed and be your ally throughout this process.