Thanks for joining the thread, @Sfalcon77. Let me help you get past this issue.
If you have an open purchase order with outstanding items, it won't be closed automatically. You'll need to manually click the Mark as closed button.
To resolve the problem, you can utilize the Verify and Rebuild tool. The verify tool finds common issues, and the rebuild tool fixes them.
Here's how:
- Navigate to Window, then select Close All.
- Go to File, then choose Utilities.
- Click Verify Data. If your data is clean, you're good to go. If you encounter an error message, search for a solution on our QuickBooks Desktop (QBDT) support site.
- If your data has integrity issues, proceed to File, Utilities, then select Rebuild Data.
- QB will prompt you to make a backup before rebuilding. Click OK.
- Choose a backup location, then hit OK. Ensure not to replace another backup file by inputting a new name in the File name. Then, click Save.
- Select OK once you get the message Rebuild has completed.
- Navigate to File, Utilities, then choose Verify Data again to check for additional damage.
- If it finds more damage, search for the errors in the qbwin.log on the QBDT support site for guidance on fixing it manually.
- If you're unable to find the error, restore a recent backup by going to File and choosing Open or Restore Company.
For more detailed information, visit this article: Verify and Rebuild Data in QBDT.
If the issue persists, manually close the purchase order by clicking the Mark as closed button. I also recommend reaching out to our support team for further investigation.
Moreover, you can accept inventory with or without a bill after recording a purchase order. For more details, check out this article: Receive inventory.
Shoot me a reply if there's anything else I can help you with besides purchase orders and partial bills. I'd be more than willing to assist you. Take care.
