Let me share some steps to help close the popup message, @junevk.
Before we proceed, can you tell us more about the popup you've received? This will help us in providing the appropriate troubleshooting steps to address the issue.
Since you're unable to go to the Preferences menu, I suggest uninstalling and reinstalling the program. Doing this will refresh the system and fix the problem.
Here's how to uninstall the product:
- Open the Windows Start menu, then open the Control Panel.
- Click Programs and Features or Uninstall a Program.
- From the list of programs, select the version of QuickBooks Desktop you want to remove.
- Select Uninstall/Change, Remove, and click Next.
When you’re done, install QuickBooks Desktop. Please note that doing this will replace and rename your old folders.
In addition, here's a couple of articles you can read helpful in keeping you up-to-date with the latest software improvements and enhancements:
Keep in touch if you need any more assistance removing the popup messages, or if there's something else I can do for you. I've got your back. Stay safe!
