I can imagine how this situation affected you, and this isn't the experience we want you to have, @celholland. Let me share other steps to help you create invoices in QuickBooks Online (QBO).
Upon checking further, the investigation team is still working on the issue where users are unable to create invoices without a tax code through the QuickBooks mobile app. Since you've already contacted the Support Team, our product engineers will notify you via email once updates are available. We appreciate your patience as to when this will be resolved.
In the meantime, let's access your account on the QuickBooks website to add and save an invoice. You can follow the steps below to proceed:
- Sign in to your QBO account.
- Go to the Sales tab and select Invoices.
- Click Create Invoice.
- Fill out the required fields for your invoice transaction.
- Click Save and Send.
Once your customers pay your invoices, you can check out this article to learn how to record that payment: Record invoice payments in QBO.
Please know that we're always here to help if you need further assistance with creating your invoices or other QuickBooks concerns.
