We see you, Cel. Please know that this isn't the experience we want you to have.
No worries, I'll provide you with a workaround. Then, direct you to the best support group available to get this issue resolved.
You can log your account through a mobile browser. Click this link to sign in there: https://app.qbo.intuit.com/app/homepage?locale=en-us
Once done, create your invoice there.
In the meantime, I recommend contacting the QuickBooks Online (QBO) Care Team. They can further investigate why you're unable to create an invoice in the mobile app. Here's how:
- Click the question mark (?) icon in your QBO mobile app.
- Pick Help and Support.
- Click Contact Us.
- Enter a brief description of your concern. Then, Continue.
- Choose Chat or Callback.
If you want to see a detailed look at the sales tax you owe, check out this article: Check how much sales tax you owe in QuickBooks Online.
Leave a comment below if you have additional questions about sales tax and invoices in your mobile app. We'll be willing to lend a hand. Thank you, and have a good one.
