I appreciate what you've done so far, Robgwin. Let me help you further so that your expense categories will display successfully.
The expense categories not showing are likely caused by a sync issue or using an outdated mobile app version.
Since you've already performed all the troubleshooting steps, I recommend contacting our support team. They have the tools to access your account in a secure environment and can conduct a thorough investigation.
Here's how:
- Log in to your QuickBooks Online company.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Need to check your Profit and Loss data through reports in the mobile app? Check out this article to help you with the steps: Run a Profit & Loss report using the QuickBooks Online app (iOS only).
Please feel free to ask any questions besides expense categories. The Community is available 24/7 to assist you.
