I appreciate you for bringing this to our attention, @JandJroofing. Let me share some information about processing fees in QuickBooks Online and check where these charges came from.
When you use QuickBooks Payments, there's a fee each time you process a transaction. It varies depending on whether the card is swiped (2.5%), invoiced (2.99%), or keyed (3.5%). ACH payments charge a 1% fee on each transaction.
For more information, check out this article: What are the fees for QuickBooks Payments?
In your case, let's check where these charges came from. You can use the Charge Lookup Tool in your QuickBooks Online account to review your billing history and confirm the charges. You can refer to Option 1 from this article: Understand Intuit charges on your credit card or bank statement.
To better understand the charge, I recommend contacting our Phone Support team. They are well-equipped with the tools to safely look at your account. You can connect with them by following these steps:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Please choose the best way you'll want to reach out to us.
They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
Furthermore, if you want to know when QuickBooks deposits customer payments into your bank account, please visit these articles:
I'm all ears if you have more questions regarding ACH payments in QuickBooks. Just leave your reply below, and I'll surely get back.
