I have followed those instructions and it doesn't make any difference. FWIW, I've been unable to sign out of Quickbooks for a good year. I have to X out.

I can clear downloaded transactions by clicking on one and hitting the Reload icon - I have to do that for each transaction. I can also log out of QB by doing the same thing. To do almost anything I have to hit the Reload button. However, I can run a report, but when I click on an item in a report to get more details, it freezes up. This seems to be a Quickbooks issue in that I've tried to log in from different computers hoping for a different result.