I'd like to help you fix the missing bank charges category in QuickBooks Online (QBO), marfasmutts.
It's possible that the bank charge category was deleted, which is why you're unable to categorize it. However, if you didn't delete it and the issue persists, we can run some basic troubleshooting steps to resolve this. This involves checking if the browser cache is overloaded with frequently accessed page resources, leading to unexpected behavior
Let's access our QBO account in a private browser (incognito window).
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
I'll also add these articles to help you review your transactions and reconcile your accounts so they always match your bank and credit card statements:
Don’t hesitate to add a comment if you have any other questions or concerns besides this category option. We’ll be here to help. Take care always!
