I recognize the urgency of getting this issue about invoices fixed, @sequin2000K.
I'll route you in the right direction for support to help you.
I appreciate the workarounds and troubleshooting actions you've done trying to find a resolution to your query.
Since the issue persists on your end, I suggest reaching out to our Customer Care Team Support. This way, they can take a closer look at your account in a safe environment and find a possible fix.
Here's how:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then click Continue.
- Choose a way to connect.
When contacting support, you can check our available hours to ensure your concern will be handled promptly.
For future reference, I have an article to guide you in managing your customer payments: Receive invoice payment.
Do you require additional assistance with invoices in QuickBooks Desktop? Please don't hesitate to include them in your response. I'll be right there to help you whenever you need it.
