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Please note that there's an ongoing investigation about the drop-down not working, Sharon. Rest assured; our product engineers are now working on a fix.
Our product engineers are actively working to resolve this issue. We advise contacting our Online Team support to ensure that you are listed as one of the affected users. Once added, you will receive email notifications regarding further updates on this concern. Here's how:
- In your QuickBooks, click Help (?).
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
Moreover, by simply emailing your receipt of a bill to QuickBooks, you can effortlessly automate the extraction of information and make a transaction for your prompt review.
Don't hesitate to reply to this post for further questions regarding managing your bills using QBO. I'm here to assist. Take care!