I used the online chat and requested to be switched back to the old layout, based on the fact that other users were being reverted, and the rep told me that no, no one was being switched back and what I read had to be incorrect. I provided screenshots and they were dismissed, since the account of being reverted came from a member of the community and not a Quickbooks employee. Like, duh??? Of course it came from a member of the community! Why would a Quickbooks employee post about being reverted? 

The customer service team is clearly not in line with what's actually going on behind the scenes with people being reverted to the old layout, and are flabbergasted when you point it out to them.