That's a great question.  My initial assumption was the roll back was for everyone however, that doesn't appear to be the case.  You can complain in this forum, through the feedback system or simply use the help function, do a lookup for invoices then the option to call in will be available to you.  Hopefully the rep will be able to flag your account as one that needs to roll back.

Since I stopped using the feedback system because nothing ever happened, I came here and complained along with a call to Tier 1 support.  I wish I could tell you which one actually corrected the issue.