I appreciate you taking the time to express your concerns, @brookesalem. Let me help you review those charges from QuickBooks Payments.
To begin with, please keep in mind that if you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.
You can review detailed information on your charges on your account by following these steps:
- Go to Merchantcenter.intuit.com
- Select Activity and Reports.
- Choose All Statements.
If you don't recognize an Intuit charge on your bank account, you can fill in the form from this article to look up where the charge came from and why: Understand Intuit charges on your credit card or bank statement.
However, If we're still unable to determine the source of the fees, I suggest reaching out to our support team again to conduct further investigations and verify what those charges are for. Follow the steps below to contact support:
- Click the Help icon.
- Select Search. Then, tap the Contact Us option below.
- Enter a brief description of your concern, and Continue.
- Select either Chat with us or Get a Callback
For reference, check this article: Contact Payments Support
I'll also add these articles to help you handle credit card chargebacks and learn what a chargeback is and what to do if you get one:
Feel free to leave a comment below, @brookesalem, if you have any other questions about the charges or fees on your account. I'm here to help you in any way I can.
