I hear you, kschondorf. Let me route you in the right direction for support regarding the issue you're experiencing with estimates in QuickBooks Online.
Currently, there's an investigation about our users' customers receiving an estimate with a Review and Pay action button. Rest assured, our product engineers are diligently working to find a permanent resolution to this problem. While I can't provide a specific timeframe for the fix, I recommend reaching out to our Customer Care Team so they can add you to the list of affected users. This way, you'll receive an email notification once an update becomes available.
Here's how to contact us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
I'll also share this article on setting up estimates in QuickBooks: Create and send estimates.
Once you're ready to receive your customers' payments, here's a guide on how to do so: Record invoice payments.
We want to remind you that the Community team is available 24/7 if you have any further concerns about creating and sending estimates, kschondorf. Don't hesitate to use the Reply button below to let us know.
