Thanks so much for the info! Followed your advice and cleared my cache in Chrome, we'll see how it goes.

Since I am working on a Mac I am using Safari mostly but was advised to use Chrome when logging into QBO. I will try both and see how it goes and if I encounter anymore problems with certain functions freezing up/being unresponsive.

thanks also for the info on the adds, I'll give the pop-up blocker a try, just a nuisance really especially since I am not used to this having worked with the Desktop for Mac version.