I honestly do not understand your answer. You told me to (and, went so far to give me instructions on how to) contact customer support. What, exactly,, is your role? I thought I was.already contacting customer support. I am inches away from leaving QuickBooks for a different product. Although, I realize this will have no effect on QuickBooks, as you have several other suckers to rip off with the worst software updates of any software I have ever used. Stop giving me runaround answers and fix the problem.