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Let me direct you to the right support to fix your app issue, Marco.
I can see that you've already exhausted all the possible troubleshooting steps to resolve the issue. And yet, you're still experiencing the same. With this, I recommend contacting our support team so they can take a look at this and investigate further. They have the tools to pull up your account in a secure environment. To do so, follow the steps outlined below:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Go to the Search tab, then Select Contact Us.
- Choose Get a callback.
In addition, you can use this chart to compare feature availability on supported devices. Check out this article for more details: Compare Mobile App Features.
You can always let me know if you have questions about QuickBooks applications. We're always right here to help you.