I'm here to provide you with some troubleshooting steps to help rectify this sudden screen freezing in QuickBooks Online (QBO), Gabi2023. Sometimes, older or corrupted caching files can cause problems in your web browser.
To begin, please log in to your QBO account using an incognito window. Depending on your browser type, you may refer to the keyboard shortcuts provided below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same challenges.
Regarding your QuickBooks ads concern, there's no way to completely disable it from popping up. As a workaround, you can enable the pop-up blocker in your browser. Here's how:
- Select the lock icon to the left of the address bar.
- Click Site settings (Google Chrome) or Permission for this site (Mozilla browser).
- Hover to the Pop-ups and redirects section, and hit Block from the drop-down menu.
For Safari:
- Open your Safari browser.
- Select Safari, then click Preferences.
- Select Websites at the top
- Click Pop-up Windows on the left sidebar
- Then hit Block in the pop-up menu for the website.
You can also check out this article, which contains step-by-step videos to help you learn more about using QBO: Learn about QBO with how-to videos. This resource also provides steps on managing your company's finances.
I'll keep an eye out for your reply. If you have further questions besides system performance, feel free to include them in the comments. We're here to assist you 24/7.
