Hi there, @slbradio.

I understand how you feel when dealing with our support team to address your concerns. Rest assured, we're here to assist you with any situations you have with QuickBooks Online Payroll. 

I also recommend posting your concerns here in the Community space so we can assist you in handling them. For now, you can always contact our support again to get assistance with any issues you've encountered during your previous call.

I'd like to drop these articles that can help you manage your QuickBooks Online Payroll account: 

• Set up your company payroll for direct deposit
• Set up and manage payroll schedules

Feel free to reply below for further assistance. The Community space is always here to support your business needs.